Καλησπερα

Εχω κανει ταυτοποιηση σε πανω απο 100 καζινο με τα ιδια εγγραφα που ειναι πεντακαθαρα . Δεν μου δεχονται με τιποτα τη ταυτοποιηση περα απο τη ταυτοτητα μου ωστε να προβω σε αναληψη των χρηματων μου . Εχω ανεβασει πανω απο 15 φωτο που τα δειχνουν ολα καθαρα σε οτι μου εχουν ζητησει και μου τι? απορριπτουν συνεχω? . Βρειτε μου λυση παρακαλω

Dear nickauris,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with VulkanSpiele Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you been told what is the reason for rejection of your ID?
• Have you tried to submit other documents (passport, driver's license...)?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

καλησπερα απο προχθε? ξεκινησε ολο αυτο απο τοτε που ειπα να κανω επαληθευση του λογαριασμου μου

οι φωτο ειναι πεντακαθαρε? και μπορω να σα? τι? στειλω και σε εσα? ωστε να δειτε τι φωτογραφιε? του? στελνω για αποδεικτικο κατοικια? αποδεικτικο prepaid καρτα? μεσα απο το e banking μου . καθω? και μια σελφι που να με δειχνει εμενα κρατωντα? των καρτα μου , μπορω να σα? τα στειλω αν ειναι να τι? θολωσετε

ενταξει τελικα μου το ταυτοποιησανε , περιμενω τι? αναληψει? μου που μου προτεινανε οτι καλυτερα να τι? μοιρασω σε 200 ευρω την καθε μια σε απεριοριστε? ,

Dear nickauris,

Thank you for your message and for the update provided.

However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests or payment providers issues. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 12 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Ενταξει μου μοιρασαν το ποσο 3500ευρω σε 200 ευρω καθε μερα , δεν με πειραζει καθολου , με πληρωνουν κανονικα απο οτι βλεπω , καθε μερα μπαινουν στο λογαριασμο μου 200 ευρω , αν θα εχω καποιο θεμα θα ενημερωσω προ? το παρον φαινονται εγγυηση το καζινο και του? ευχαριστω

Dear nickauris,

Thank you for your message.

Is there any new development?

Are you receiving your funds as casino promised, please?

καλησπερα προ? το παρον ολα ειναι μια χαρα , πληρωνουν καθημερινα μια αναληψη των 200 ευρω , ειμαι ευχαριστημενο? , περιμενω αλλα 2600 ευρω , αν εχω καποιο θεμα θα σα? ενημερωσω

Dear nickauris,

Thank you for your message.

This complaint will remain open until confirmation of receipt of the outstanding balance. Kindly keep us updated.

Katarina

Dear nickauris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
www.kpvfaw.com