The player from Germany is experiencing difficulties accessing her account. We rejected the complaint because the player didn't respond to our messages and questions.
Wallacebet Casino - Player’s account has been suspended.
Amount: €200
Wallacebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Wallacebet Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I took a 7 day break and now I can no longer log in. It says I'm banned from the casino. I also got no message from the casino despite the request. I find very dubious how they behave.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear bigbig60,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Could you please specify what kind of break was it? Have you requested an account closure in the past?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear bigbig60,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
