The player from Germany deposited in the casino, but the amount wasn’t credited to his casino balance. The player confirmed the issue was resolved.
Weltbet Casino - Player’s deposit seems lost.
Amount: €1,000
Weltbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Weltbet Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I made a deposit yesterday and there is still no money in my gaming account. Support and "live chat" don't respond. However, the money has been deducted from my bank account.
Kind regards
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear sxb101,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Best regards,
Public
Public
2 years ago
Translation
Thank you for the feedback, everything is working now.
Best regards
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear sxb101,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
www.kpvfaw.com
