I started with 500$ won 11,700$ in roulette, the casino put withdrawal limitation saying i have to contact costumers, the customer service requested to email documents to [email protected] , i sent my Gobank statement with name speling Mchael Salo instead of Michael Salo , i didnt even know its misspelled, than i sent second bank statement from Global cash card, i was told its fake .

I did submit 3rd bank statement from Barclays , they dont want to pay out!

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked your attachments. First of all, I would like to know if you’ve contacted the payment provider (Go Bank) to fix your name. Which payment method (provider) you used to make a deposit?

Additionally, if there is any other communication between you and the casino, please forward it to [email protected]. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Michael for your reply and emails. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Michael.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

They paid, all set

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

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