The player from Kazakhstan had his account suspended and winnings voided. Furthermore, the player’s struggling to contact the casino. We rejected the complaint because the player didn't respond to our messages and questions.
Wildblaster Casino - Player’s account has been blocked and winnings confiscated.
Amount: 60,000 руб
Wildblaster Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Wildblaster Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Талгат
Unregistered user
Public
5 years ago
Translation
Good afternoon!
My account was blocked, fraudulent activities were committed
and do not want to return my money honestly won 60,000 rubles
refuse to accept my request
I write on an online chat do not respond
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Талгат,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you clarify if you have been accused of fraudulent activities or you believe the casino committed some? If it has been the casino who accused you, please, could you forward the relevant communication to [email protected]? I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Талгат,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
