The player from Germany had the account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Wildblaster Casino - Player’s account has been blocked.
Amount: €160
Wildblaster Casino
Safety Index:HighSafety Index
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8.7
Wildblaster Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I paid about 100 euros and then I won 30 euros.
I wanted to pay the full amount.
Then I received the message that I have to convert the deposited amount 3 times.
I did this and lost a few euros as a result.
Then I made the next payment attempt - again a message - The amount deposited must be converted 10 times so the deposit.
I also did that and lost money, but then played it up to € 160 again.
The last time I tried to withdraw the money, my account was blocked and no support was received.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you’ve accumulated your winnings without activating any bonus? Have you completed the account verification successfully in the past?
Furthermore, if there’s any relevant communication, please forward it to [email protected]. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Hello,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
