The player from Greece won, but now faces issues as the casino is closing and is only offering to refund the winnings via the original deposit method, which is impossible since they used Paysafe. They express frustration over the uncertain situation regarding their winnings.
Wildsino Casino - Player hasn't received their winnings.
Wildsino Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Wildsino Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 5h 40m 51s
Case summary
18 hours ago
Public
Complaint Resolution Center Team Lead
Public
23 hours ago
Hello
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you currently have access to your casino account?
- Which games did you focus on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Visitor
Public
18 hours ago
Translation
Good evening to you
- I had access until yesterday, now it says my account is under review, but when I send it to support they have a picture of my money, my withdrawals, everything. They have access, that is.
- I played 99% slots and towards the end a LITTLE live casino (show games like Alice in wonderland)
- I HAD a bonus that I had wagered long before I had a large amount in my account!
Automatic translation:
Casino Guru is examining the case
