The player from Germany faced multiple issues with withdrawing a total of 1,000 euros from Wildsino casino, with the initial withdrawal rejected due to alleged payment provider issues. After successfully completing ID verification, he continued to wait for the payouts despite multiple inquiries to support, who indicated that the request had been prioritized. The Complaints Team intervened, and the casino confirmed that the player's account was fully verified and the withdrawal process had been initiated. Ultimately, the player received the remaining funds, and the issue was marked as resolved.
Wildsino Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wildsino Casino
Safety Index:Above averageSafety Index
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7.5
Wildsino Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello,
The issue is that I made a withdrawal of 500 euros from Wildsino casino on April 23, 2025, but it was rejected on the grounds that it was the fault of the payment provider.
Unfortunately, I have no proof of this.
I then made further withdrawals, once on April 30, 2025, and once on May 2, 2025, each time for 500 euros, leaving an outstanding balance of 1,000 euros. After the second withdrawal, I was asked to upload my ID to complete the verification process. This was successfully confirmed in less than 5 minutes, and I've been waiting for the payout ever since.
Since my first withdrawal, I have contacted support several times to check the status of my withdrawal and to this day I am told that my request has now been prioritized, which makes me wonder if I still need to be prioritized before something happens.
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Complaint Specialist
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1 month ago
Dear Michel85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful payouts from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me the recent communication with the casino discussing the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 month ago
Translation
Good morning,
To question 1: No, I have not had any payouts from the casino yet.
To question 2: Yes, I deposited, received a bonus, wagered this bonus and earned the rest with the winnings.
Regarding question 3: I will send you an email with the screenshots.
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1 month ago
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I have sent the email to your email address.
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Casino representative
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1 month ago
Dear Michel85,
We would kindly request to provide us a selfie holding your ID so as to complete your account verification and proceed with the payment.
Thank you in advance.
Kind Regards,
Wildsino Casino Team
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1 month ago
Translation
Hello,
I would then need an address where the selfie of my ID should be sent.
But you already have my ID and it has been confirmed but well
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1 month ago
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Can you please tell me how I can get to the DVS area so I can upload the selfie?
I can't find the DVS area.
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1 month ago
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Hello,
I wanted to ask if the documents I sent to your website arrived, as I haven't received any response yet.
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Casino representative
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1 month ago
Dear Michel85,
We would kindly request to add it in the same way you added the ID.
Thank you for your cooperation.
Kind Regards,
Wildsino Casino Team
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1 month ago
Translation
Please explain to me how to get there and what exactly I should do there, as I don't know how to add the ID.
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1 month ago
Translation
Hello,
I don't know where to upload the required documents because I simply can't find anything on the casino website.
I also don't know which ID you mean that I supposedly added.
If the said ID is my ID card it is verified on the page under Account Details
-Verification.
But there's nothing else I can do there.
And I was sent an email to verify my ID.
So I need instructions on how to get there and how to upload the required documents
Thanks.
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Complaint Specialist
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1 month ago
Thanks to both parties for your replies.
Dear Wildsino Casino Team,
Please advise on how the player should submit the requested document, as it seems that the option you suggested is not available.
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Casino representative
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1 month ago
Dear All,
We have rechecked the player’s account and are pleased to inform you that the requested documents have been successfully uploaded, and the account has now been fully verified.
The withdrawal process has been initiated. The request made via bank transfer has already been processed, while the second request has been scheduled for tomorrow, in accordance with our daily €500 withdrawal limit.
As the second request was submitted via a different payment method, we kindly suggest that, should the player experience any issues—for example, if the payment provider declines the transaction—they consider using the bank transfer option moving forward. Based on our experience, this method has proven to be secure and issue-free.
We apologize for any inconvenience caused earlier and thank you for your continued cooperation.
Best regards,
Wildsino team
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1 month ago
Translation
Good day,
The first of 2 payouts has arrived.
The second payout was rejected as they said, so today I requested another payout via bank transfer and my question is, do I have to wait another 3 days for the payout?
I've been waiting so long now.
Best regards:
Michel ***
Edited by a Casino Guru admin
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1 month ago
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Good morning,
Since the first payout of 500 euros and the cancellation of the second payout, nothing has happened from the online casino site Wildsino.
It's just a work in progress again.
Please clarify this quickly.
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1 month ago
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Hello,
The thing is, I'm still waiting for the second payout.
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Complaint Specialist
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1 month ago
Thank you very much, Michel85, for providing the necessary information. I will now transfer your complaint to my colleague, Jana ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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Casino representative
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1 month ago
Dear Michel85,
We apologize for any inconvenience caused earlier.
Please be informed that your payment is scheduled for today.
We hope everything proceeds smoothly and that you will receive the amount shortly.
Thank you for your patience and understanding.
Best regards,
Wildsino.com
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Casino Analyst & Complaint Specialist
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1 month ago
Dear Michel85,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
The casino stated that the payment has been was scheduled for today. Please keep us updated when you receive your funds.
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1 month ago
Translation
Hello Jana
Thank you for your great help with my problem.
The remaining money arrived today.
Thank you very much for everything
Kind regards: Michel
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Casino Analyst & Complaint Specialist
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1 month ago
Dear Michel85,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jana
www.kpvfaw.com
