The player from the UK is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
Win British Casino - Casino website seems to be offline.
Amount: ￡25
Win British Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Win British Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
kevin
Unregistered user
Public
4 years ago
they have vanished from internet? i had money in account now it says website is no longer available?
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Kevin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and I didn’t experience any problems and the website seems to be working. Since you have filed this complaint yesterday, could you please advise if the issue is persisting? If yes, could you describe what is going on? You can post a screen shot here, in case you receive some error message. Possibly, clearing cookies might help.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Kevin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
