The player from the United Kingdom is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Win British Casino - Player’s having difficulties withdrawing his winnings.
Amount: ￡290
Win British Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Win British Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Chris
Unregistered user
Public
5 years ago
Couldn’t withdraw , no live chat, the we’re reviewing my account and would get back to me , never have. Just spent the money was laying there doing nothing. Just a pointer to avoid
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Chris,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm, please, that this was your first attempt for a withdrawal? Do I understand it correctly, that your account hasn’t been verified yet? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Chris,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
