The player complains that the casino declined his withdrawal, even though he has already verified his account.
Winfest Casino - Player’s withdrawal has been declined.
Amount: €4,997
Winfest Casino
Safety Index:HighSafety Index
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8.6
Winfest Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Philip
Unregistered user
Public
5 years ago
Translation
Hi! I had that luck on my birthday !! From my 10Euro first deposit with 2 monster win hit 5250 Euro to win! Without even doing so even rudimentary gg violate the terms and conditions .. Through game history voucher bar! ... Pass, ID, BANK CONNECTION Sent and my account certified by the support, !! Until my withdrawal request was received, WINFEST's justification lets me understand clearly that they did not want to pay! No wonder .. Minimal deposit and maximum payout !! ..
The advertise and offer in German-speaking countries is clearly regulated by the legislature !!
Just as illegal as drugs .. So now I just take the legislature's duty, instead of demanding my money ...;]
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Philip,
Thank you for submitting your complaint and I am sorry to hear about your troubles. Could you please forward the email from the casino stating why your withdrawal was rejected to me? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Also, have you ever made a successful withdrawal before? Thank you in advance for your reply.
Best regards, Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Philip,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
