I requested a withdrawal of $2,293. According to their live chat, it should take up to 24 hours(even though they say withdrawals are instant)but it has now been over 5 days with no progress. The only explanation I’ve received is that an "internal team" is reviewing my sports bets — but they haven’t provided any timeline or clear reason for this review.

To make matters worse, I’m no longer able to get any support. The live chat closes automatically as soon as I try to start a conversation, and their complaints department is completely unresponsive.

I feel ignored and blocked from accessing my own funds without a valid explanation, and I’m asking for your assistance in resolving this issue.

Dear Tjalla,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They told me they never ask for KYC because they value the players privacy.