Mattia from Italy can’t access his account anymore. He is also unable to reach the support.
Winorama Casino - Player cannot access the casino account anymore.
Amount: €10
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Mattia
Unregistered user
Public
5 years ago
Translation
They do not let me access my account telling me that it was temporarily blocked and contacting the support but there is no support and I was taken 10 € without reason
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Mattia.
We are truly sorry that you have a bad experience in this casino. Could you please tell me more about your problem? How did you contact the support? I have tried to write an e-mail to the support, and they usually reply to me very quickly. What exactly has the casino told you?
Public
Head of Casino Research
Public
5 years ago
Dear Mattia,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
