Vera, a player from Portugal, deposited into Winorama casino and couldn’t play.
Winorama Casino - Player cannot play after her deposit.
Amount: €90
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Vera
Unregistered user
Public
5 years ago
Translation
I deposited money and I can't play
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Hello Vera.
Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Can you see your deposits in your account balance?
Best regards, Jozef
www.kpvfaw.com
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
