The player is confused about the casino’s withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player is not sure how to proceed with his withdrawal request.
Amount: €800
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Luigi
Unregistered user
Public
5 years ago
Translation
I would like to know how I should do it after I have requested the withdrawal noN I have no news, I have not been asked anyone docunentazione for the transfer
Automatic translation:
Public
Head of Data Administration
Public
5 years ago
Dear Luigi,
Thank you for contacting Casino Guru and letting us help you. Let me ask you a few questions to understand the issue better. There is a live chat option in the "Help" section on the casino’s website. Have you tried to ask the support what you should do? If so, how did they reply?
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Dear Luigi,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
