The player from Italy is struggling to withdraw their winnings. We rejected this complaint as the player was using offensive language and refused to cooperate.
Winorama Casino - Player’s experiencing difficulties to withdraw winnings.
Amount: €120
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Ionut,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Please, could you clarify if the complaint is related to Casino.com or Winorama Casino?
Public
Public
5 years ago
Translation
Yes on winorama I speak you prey on me I see now I go to the bum and solve everything if you are not capable of a scam and winorama I see
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Ionut,
I’m sure you understand that I don’t work for Winorama Casino, but as one of the www.kpvfaw.com independent employees and professionals I’m trying to help you to receive your winnings.
Please could you provide more information so I could understand the whole issue completely? You have requested a withdrawal, but it’s been pending? Additionally, your account has been closed? Did you receive any explanation from the casino? You could forward it to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. Thank you.
