The player from Germany has redeemed No Deposit bonus. Afterwards, the player tried to collect the winnings but was unable to log into her account. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s struggling to receive her winning from No Deposit bonus.
Amount: €9
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Manuela
Unregistered user
Public
5 years ago
Translation
Unfortunately I let myself be tempted when it was said that you would get seven euros.
I registered, my data was released. Could play with the seven euros and of course I got free spins. Typical curls. Came up to over 20 euros and then nothing worked! I can no longer access this page, cannot log in, nothing !!!
How to get the data of the citizens. Absolute scam
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Manuela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you advise how the free spins have been activated? Did you receive them from the support? I have checked terms and conditions for €/￡/$ 7 Free No Deposit bonus, but I didn’t find any Free Spins being part of this promotion. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Manuela,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
