The player from Italy is struggling to withdraw his money. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s withdrawal has been delayed.
Amount: €600
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Malgieri Simone Vincenzo
Unregistered user
Public
5 years ago
Translation
I requested a withdrawal and it has not yet been credited to my card
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Vincenzo,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you? Did you receive any explanation from the casino, and, if you did, could you forward it to me please? Was this your first withdrawal request? And what method you used?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Vincenzo,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
