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HomeComplaintsWinorama Casino - Player’s withdrawal has been delayed.

Winorama Casino - Player’s withdrawal has been delayed.

Amount: €600

Winorama Casino
Safety Index:Low
Submitted: 13 Oct 2020 | Closed : 28 Oct 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Hungary has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I made a withdrawal by wire transfer but it was never credited to me ...

Automatic translation:
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4 years ago

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal processed? Have you received any tracking number for the payment from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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4 years ago

Dear Michele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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