The player from Italy has been struggling to receive her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s withdrawal has been delayed.
Amount: €600
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Cristina
Unregistered user
Public
5 years ago
Translation
I won 600 three weeks ago they asked me for thousands of documents then in the end they ask me for the bank transfer and still nothing in chat everyone says something different from each other and to the emails. They don't respond
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Cristina,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
If you saved any communication between you and the casino, please forward it to [email protected].
I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Cristina,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
