Maryana, a player from Italy, was not allowed to withdraw her winnings.
Winorama Casino - Withdrawal difficulties.
Amount: €100
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Maryana
Unregistered user
Public
5 years ago
Translation
It does not pick me up at my winnings
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Hello, Maryana.
Thank you very much for submitting your complaint through our website. It is hard to understand your issue, could you please specify your problem? Did the casino explain where is the problem with your withdrawal?
Regards, Jozef
Public
Branch Operations Lead
Public
5 years ago
Dear Maryana,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Branch Operations Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
