Manuel, a player from Italy, requested a withdrawal, but it got rejected.
Winorama Casino - Withdrawal difficulties.
Amount: €400
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Manuel
Unregistered user
Public
5 years ago
Translation
I made a win but the withdrawal is suspended ...
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Hello Manuel.
Thank you very much for submitting your complaint. My colleague Satrio has reported me your communication; you have registered in this casino, took no deposit bonus, won, deposited in order to withdraw but got rejected, are these statements correct? ? This casino is responsive on our website, so we are likely to find proper solution for your issue. Have you passed through any identity verification process?
Public
Manuel
Unregistered user
Public
5 years ago
Translation
Hi, in a nutshell I used the welcome bonus and by winning I exceeded the wagering requirements in order to withdraw a win with the bonus. Then I had to deposit in order to withdraw and I put on the withdrawal the sum won .. sent all documentation .. the withdrawal request was rejected. Then another email comes to me that says that as a first withdrawal I can withdraw a maximum of € 200 and so I changed the withdrawal amount to € 200 ... and I was asked for the documentation again and I sent everything.
Edited
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Hello Manuel.
Have you been successful with second verification? Is there any new info?
Public
Manuel
Unregistered user
Public
5 years ago
Translation
Hi I sent the second verification this time with e-wallet and they told me that they are verifying in case of missing document they contact me ...
Edited
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Ok, we are extending the timer by 7 days. Please, let us know if there is any new info about your case.
Public
Branch Operations Lead
Public
5 years ago
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue got resolved.
