The player cannot withdraw his money. We rejected the complaint because the player didn't respond to our messages and questions.
WinTime Casino IT - Player is experiencing a problem with a withdrawal.
Amount: €300
WinTime Casino IT
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
WinTime Casino IT has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
giuseppe
Unregistered user
Public
5 years ago
Translation
I can't get it
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Giuseppe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to ask you a few questions so I can understand your problem better. Did you try to contact the casino? If yes, please, could you forward to me any relevant communication (my email address is [email protected])? Also, I would like to know if this was your first withdrawal request at this casino. It may take some time before your money appears in your bank account, especially if it’s your first withdrawal.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Giuseppe,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
