The player complains he could not access the casino site. It showed that his IP address has been banned. We rejected the complaint because the player didn't respond to our messages and questions.
Winward Casino - Casino’s site is inaccessible from the player's country.
Amount: €25
Winward Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Winward Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Erico
Unregistered user
Public
5 years ago
Translation
The software is no longer enabled in Brazil, when opening the casino page on both mobile and PC appears error 1009 access denied in Brazil. can you help me?
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Erico,
Thanks for contacting Casino Guru and letting us help you. Unfortunately, the casino affiliate confirmed that Brazilian players are no longer accepted at this casino. Have you ever received an email from the casino regarding this issue? If yes, could you please forward it to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too. Thank you in advance for your reply.
Kind regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Erico,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
