Hi www.kpvfaw.com,

Deposited via my Debit card, made some winnings and I don't have any options to withdraw my winnings on my account!(and my Debit card isn't stored at their account as it should normally be).

Support is unhelpful.

Note that I am a fully verified member.

Looking for your help.

Dear aver147,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear aver147,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No. I can't withdraw.

Thank you for your response.

Have you made any successful withdrawals from this casino before?

Could you please send me a screenshot of the payment methods you see in your casino profile available for deposits and withdrawals?

What did the casino customer support suggest after you informed them of your problem? Did they offer any alternative solutions to withdraw your winnings?