Hallo,

Meine Auszahlung wurde zum zweiten Mal abgelehnt.

Eine Erkl?rung warum meine Auszahlung heute, am 23.04. abgelehnt wurde gibt es nicht.

Eine Verifizierung war bisher nicht notwendig. Auf Emails keine antworten bisher.

Jetzt ist die Website auch noch down..

Dear xSerious169,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear xSerious169,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo, nein, das Casino nutzt alle m?glichen Verz?gerung Tricks, um mein Geld nicht zu bezahlen

Dear xSerious169,

Can you please advise if your account has been fully verified and if you have accumulated your winnings with real money or a bonus?

Additionally, please forward the e-mail communication between you and the casino to [email protected] for further review.

Looking forward to hearing from you.

Regards,

Nick

Ich bin verifiziert und habe keinen Bonus genutzt.

Das Casino hat das Geld angeblich vor vier Tagen gesendet. Bisher ist noch nichts angekommen.