The player from India reported that the casino had deactivated his account, claiming that cricket betting was not allowed, despite being encouraged to play. This issue affected him and his friends as their accounts were also inactive. The Complaints Team attempted to gather more information from him to investigate the situation. However, due to a lack of response, the complaint was unable to be pursued further and was rejected.
Zetto Casino - Player's account is inactive.
Amount: 5,000 INR
Zetto Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Zetto Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
He is inactive my id. He is froud me. He told me. Cricket betting are motallow in our website.. just play. Casio games. Me. And my. Some friends wing.. but. This side. Inactive all ids. Me and my friends..
Public
Casino Analyst & Complaint Specialist
Public
10 months ago
Dear sadhidhali,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Casino Analyst & Complaint Specialist
Public
10 months ago
Dear sadhidhali,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
