The player wanted to deposit €100 to the casino, but the money never reached his account. We rejected the complaint because the player didn't respond to our messages and questions.
Zulabet Casino - Player’s deposit hasn’t been credited to his account.
Amount: €100
Zulabet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Zulabet Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Miko
Unregistered user
Public
5 years ago
Translation
I deposited the casino 100e 30.11 I complained about those you do not where the money is delayed, sanit VAA they take care of you, and send me an email ku thing is in order of time gone over 24
Automatic translation:
Public
Head of Data Administration
Public
5 years ago
Dear Miko,
Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your negative experience. Could you please be a little bit more specific? Are there any screenshots of the transaction made you could send to us? That would be very helpful.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Dear Miko,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
