Juan from Mexico has a verified account in 1ACasino. He tried to make a withdrawal of €1,620.3, but it has been pending for over 2 months. The casino didn’t reply to his emails.
1ACasino - Player has been waiting for his withdrawal for more than 2 months.
Amount: €1,620.3
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
1ACasino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Hi, not sure what to do. Casino won't pay me money that I won. Won't reply to my emails as well. My account is verified. I have a pending withdrawal of 1620.3 EUR and it is pending for 2 months already. My email is [email protected]
Public
Head of Casino Research
Public
5 years ago
Hello Juan.
Thank you for submitting your complaint through our website. You wrote that your account is verified, did you do this verification after you requested the withdrawal, or before? When was the last time that you communicated with the casino? What did you communicate about? We need this information to fully examine your case.
Regards, Matej
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
