I made my first withdrawal at the casino for € 500. I sent docit right away. Now gone more than 1.5 months. The casino has not responded to any of the inquiries via email, no messages have come in from there throughout. At the casino, chat is in use, but only dealing with technical problems, when long enough chats put the message forward, but there is no point in that either.

There seems to be a full urination.

Dear Teemu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, could you please advise if you have received a confirmation from the casino about a successful verification of your account? Which payment method you have opted for to receive your winnings? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have not previously noticed that the casino website shows the possibility to cancel the withdrawal, because otherwise the website does not show the history of money transfers, now I noticed. I canceled the repatriation, to see what repatriation methods are there. However, there was nothing but a box in which the amount to be repatriated was written. I put a new withdrawal for € 501.

I have not received any email from the casino other than one Bonus Offer.

Dear Teemu,

Thank you very much for your reply. Do I understand it correctly that you have submitted a new withdrawal and now is pending? It wasn’t approved yet? Which payment method you have opted for? Thank you.

Yes, I put the withdrawal back on when I meant that it shows the withdrawal option, but did not. Withdrawal is in state: Pending, as in the previous one was 1.5 months.

Thank you very much Teemu for your quick reply. Additionally, could you please advise which payment method you have chosen?

I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

It was not possible for the casino website to choose a payment method when re-withdrawing. Probably the one I had originally chosen was automatically selected ... It was, I remember, Bank transfer.

I had made the deposit through Zimpler.

I would like to invite 1A Casino into conversation.

Since player's withdrawal has been confirmed more than a month ago, which is unusually long time even if it’s player’s first withdrawal, we would like to ask your help in tracking down the payment. Could you please provide a tracking number for the transaction or a payment receipt? Thank you very much in advance.

We would like to ask the 1A Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.