The player from Finland couldn't log into the account after requesting a withdrawal of 443.50. There had been no update on the status of the withdrawal. We sought further details from the player to better understand the situation and extend the resolution period. However, the player did not respond to our inquiries. Consequently, we could not investigate further and had to reject the complaint.
21bit Casino - Player's account access issue following withdrawal request.
Amount: €442
21bit Casino
Safety Index:Above averageSafety Index
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7.9
21bit Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I won 443.50 at the casino and proceeded to make a withdrawal. However, now I can no longer log into my account and I haven't heard anything about my withdrawal.
Automatic translation:
Public
Complaint Specialist
Public
1 year ago
Dear niklasposti5,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 21bit Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
1 year ago
Dear niklasposti5,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
