The player from Austria is struggling to withdraw funds to his MasterCard. We rejected the complaint because the player didn't respond to our messages and questions.
24K Casino - Player is having difficulties withdrawing money to his MasterCard.
Amount: €30
24K Casino
Safety Index:Very lowSafety Index
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2.8
24K Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Christian
Unregistered user
Public
5 years ago
Translation
I deposited at the casino using a Mastercard, now I wanted to withdraw. Then the system said that I cannot pay it off via the MasterCard because, according to 24k Casino, I did not deposit using this payment method. Although the transaction history even says that it was paid in with the MasterCard. And of course all other payment methods do not work either. Under no circumstances register with this scam shit.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and I found that Austria is on the list of allowed and supported countries for MasterCard payment transfers.
Have you been offered any alternative methods to withdraw your funds? Additionally, could you forward me any relevant communication between you and the casino, together with your deposit payment receipt? My email address is [email protected].
I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Christian
Unregistered user
Public
5 years ago
Translation
Hello Petronela,
yes I was offered some other payment methods but they didn't work. The only way to get my money was via bank transfer. Only you could only pay out from 50 euros. So I had to play up first. That worked quite well and now my first payment was rejected because I have given my n26 account (MasterCard) what comes from Germany. Now I have given my Austrian account and have requested a payment again, now I'm waiting.
best regards
Christian
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Thank you very much Christian for your quick reply. I will be waiting for your update patiently. I believe, you will receive your winnings soon.
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Christian,
Please could update the status of your complaint? Thank you very much.
Public
Christian
Unregistered user
Public
5 years ago
Translation
Hi Petronela,
The payout was confirmed by the casino last week, I'm still waiting for the money.
Yours sincerely
Christian
Edited by a Casino Guru admin
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Ok then, I’m still waiting for the good news. Thank you in advance.
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Christian,
Please could you update the status of your complaint? Thank you very much in advance.
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Christian,
Please could you update the status of your complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
