I deposited at the casino using a Mastercard, now I wanted to withdraw. Then the system said that I cannot pay it off via the MasterCard because, according to 24k Casino, I did not deposit using this payment method. Although the transaction history even says that it was paid in with the MasterCard. And of course all other payment methods do not work either. Under no circumstances register with this scam shit.

Ich habe bei dem Casino über eine Mastercard eingezahlt, nun wollte ich wieder auszahlen. Dann meinte das System das ich mir das über die MasterCard nicht auszahlen kann weil ich laut 24k Casino nicht mit dieser Zahlungsmethode eingezahlt habe. Obwohl in der Transaktionshistorie sogar steht das mit der MasterCard eingezahlt worden ist. Und natürlich gehen alle anderen Auszahlungsmethoden ebenfalls nicht. Registriert euch auf keinen fall bei dieser Scam scheisse.

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and I found that Austria is on the list of allowed and supported countries for MasterCard payment transfers. 

Have you been offered any alternative methods to withdraw your funds? Additionally, could you forward me any relevant communication between you and the casino, together with your deposit payment receipt? My email address is [email protected].

I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

yes I was offered some other payment methods but they didn't work. The only way to get my money was via bank transfer. Only you could only pay out from 50 euros. So I had to play up first. That worked quite well and now my first payment was rejected because I have given my n26 account (MasterCard) what comes from Germany. Now I have given my Austrian account and have requested a payment again, now I'm waiting.

best regards

Christian

Hallo Petronela,

 ja mir wurden zwar einige andere Methoden zum Auszahlen angeboten aber die haben nicht funktioniert. Die einzige M?glichkeit an mein Geld zu kommen war dann via Bank Transfer. Nur man konnte erst ab 50 Euro auszahlen. Also habe musste ich mich erstmal hochspielen. Das hat ganz gut funktioniert und nun wurde meine erste Auszahlung abgelehnt da ich mein n26 Konto angegeben habe (MasterCard) was aus Deutschland kommt. Jetzt habe ich mein ?sterreichisches Konto angegeben und habe nochmal eine Auszahlung beantragt nun warte ich. 

freundliche Grü?e

Christian

Thank you very much Christian for your quick reply. I will be waiting for your update patiently. I believe, you will receive your winnings soon.

Dear Christian,

Please could update the status of your complaint? Thank you very much.

Hi Petronela,

The payout was confirmed by the casino last week, I'm still waiting for the money.

Yours sincerely

Christian

Hi Petronela, 

Die Auszahlung wurde letzte Woche vom Casino best?tigt, ich warte noch immer auf das Geld.

mit freundlichen Grü?en 

Christian 

Ok then, I’m still waiting for the good news. Thank you in advance.

Dear Christian,

Please could you update the status of your complaint? Thank you very much in advance.

Dear Christian,

Please could you update the status of your complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.