The player from Oklahoma was unable to withdraw her winnings despite being promised access after making a deposit of 9.99. She felt frustrated by the requirement she had not met and could not reach customer service for assistance. The Complaints Team was unable to proceed with further investigation due to a lack of response from her to their inquiries, which led to the closure of the complaint. The player was informed that she could reopen the complaint in the future should she wish to continue communication.
7GOLD Casino - Player’s withdrawal is delayed.
Amount: $994
7GOLD Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
7GOLD Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
I was told through my entire time that as soon as I deposited money I would get to withdrawal my winnings, but now that I deposited 9.99 I can't redeem any of my money. They said I haven't reached my required blah blah blah. I should have known I was being scammed. If I don't get to redeem my money and I can't get a email to contact customer service. How do you contact customer service????? I will be calling the bbb
Public
PR Assistant
Public
2 months ago
Hello Kwhygle73,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7GOLD Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you claim any bonus in the casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
PR Assistant
Public
2 months ago
Dear Kwhygle73,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
PR Assistant
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
www.kpvfaw.com
