I was told through my entire time that as soon as I deposited money I would get to withdrawal my winnings, but now that I deposited 9.99 I can't redeem any of my money. They said I haven't reached my required blah blah blah. I should have known I was being scammed. If I don't get to redeem my money and I can't get a email to contact customer service. How do you contact customer service????? I will be calling the bbb

Hello Kwhygle73,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7GOLD Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonus in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Kwhygle73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com