Dear dsp99RF,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which games did you focus on - slots, live casino, sports betting, etc.?
• Could you clarify what specific documents you submitted for the KYC process? Were they all approved?
• Do I understand correctly that your casino account has been closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina

Thank you for trying to help me. To answer your questions:

1. I played slots.
2. The documents I submitted were selfie with passport and video recording of my crypto wallet with deposit transaction. I do not recall these being approved. However, it was after I submitted these that I was asked to attend the video verification in question.
3. My account remains closed as per their statement.

Thank you very much for your reply, dsp99RF. Did you try to get in touch with the casino again? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

There have been no new or relevant messages (other than those shown on this page). My message to the casino (shown above) was sent 11 days ago and I have not yet heard back from them.

Please let me know if there are any other details I can provide you with.

Thank you very much, dsp99RF, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, dsp99RF,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Casino Representative,

Could you please explain the user's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

Dear Branislav,

We would like to inform you that our position and arguments have been sent to your email address.

Please do not hesitate to reach out if you have any questions or require further information.

Kind regards,

AllSpins Casino Team

Thank you for your email and the explanation, AllSpins Casino Team.

Can you please check my last email regarding the matter and provide me with the requested?

Thank you. Looking forward to hearing from you.