Since Monday, February 24, I have had problems withdrawing my balance from AllySpin. The day before, I withdrew 1900Pen (500Eur). Well, I read their terms and conditions, and according to my VIP level, I was only allowed 500Eur per day.

So I waited until the next day to be able to withdraw the remaining amount and I kept getting the message: Withdrawal limit has been reached. Since that day I have been contacting the live chat so they can solve my problem, supposedly they are going to make a manual withdrawal and that I will receive a confirmation email to my account. It's March 2nd and I still have the problem. The live chat doesn't help much, since in the end they only tell me: I already escalated your problem to the relevant department and you have to wait.

Dear loraark18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I still have the problem and the live chat people only come to tell me that they have escalated my problem to the relevant area and to wait for the email, an email that never arrives.

Have you made any successful withdrawals before?

Yes, I previously made 4 withdrawals which between the 4 was a total of 1900

Could you confirm that you have passed KYC verification?

I registered via FunID, which in the FunID application did ask me for verification, and in my AllySpin account in the verification section it does not ask me to verify (since in FunID I am verified and my account is linked). In AllySpin it says: Your account does not require verification.

Did you accumulate your winnings with or without an active bonus?

All my winnings are real money, I never received any bonus from the casino. Currently I have 2000Pen accumulated and I can't withdraw anything.

???

Update on my problem, now I have another problem, even though I have a session started, when I want to place a bet it asks me to log in again, I enter my password and the session closes and so on, it creates a never-ending loop, I contact the live chat and all they know how to tell me is: Please wait, I will forward the request to the department. And then it comes back telling me: Your case has been escalated to the relevant department.

Thank you for your reply, loraark18. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Furthermore, I am afraid we won't be able to assist you with the problem you described in your last message. Not only can we not help with issues related to sports betting, but also our options to help with technical issues like this are very limited.

Could you please let me know when exactly you made your last successful withdrawal and how many days it took to process?

The last withdrawal was on 02/23 and the transfer was instant, since I transferred it to the FunID application. From FunID I already made another withdrawal process which took 1 day. I must emphasize that they work directly with FunID because for the registration I only linked my FunID account to AllySpin.

What payment method did you choose to withdraw your earnings? Was it the same one you used before?

The method I chose was FunID, it is the same method I used for my first deposit. But I am currently unable to withdraw using any existing method.

Please I need your support I currently have 4000Pen in my account and I want to withdraw it all

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hi, I still have the problem.

Could you please inform us about the current status of your withdrawal request?

No withdrawals have been made, even though the advisors tell me they send manual withdrawal requests and that I just need to be patient.

Is it pending or processed in your casino account?

I can't make any kind of withdrawal, I tried to withdraw 60 Pen in a cryptocurrency wallet but the 3 times I requested it they canceled it.

I have sent you all the relevant evidence regarding this case, and I am also sending photos.

Close the case. I already lost the money. Honestly, it leaves me with a bad taste in my mouth. I got tired of the casino ignoring me, which caused frustration and disinterest in that money. The advisors don't solve anything. I RECOMMEND ALL USERS NOT TO DEPOSIT THEIR MONEY IN ANY OF THE CASINOS LINKED TO FUNID. It's a total scam; they limit your account too much.

Casinos such as: Legisno, AllySpin, Malina, Rtber, 365Sings, among many others.

I am sorry to hear that. I will now close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.