Since Monday, February 24, I have had problems withdrawing my balance from AllySpin. The day before, I withdrew 1900Pen (500Eur). Well, I read their terms and conditions, and according to my VIP level, I was only allowed 500Eur per day.

So I waited until the next day to be able to withdraw the remaining amount and I kept getting the message: Withdrawal limit has been reached. Since that day I have been contacting the live chat so they can solve my problem, supposedly they are going to make a manual withdrawal and that I will receive a confirmation email to my account. It's March 2nd and I still have the problem. The live chat doesn't help much, since in the end they only tell me: I already escalated your problem to the relevant department and you have to wait.

Desde el Lunes 24 de febrero tengo problemas para retirar mi saldo contable en AllySpin. Un dia anterior retire 1900Pen(500Eur). bueno ley sus terminos y condiciones, segun mi nivel de vip solo se me permitia 500Eur al día.

Así que espere al otro día para poder retirar lo restante y me seguía saliendo el mensaje: Se ha alcanzado el limite de retiro. desde ese día vengo contactadome con el chat en vivo para que puedan resolver mi problema, supuestamente van hacer un retiro manual y que me llegará un correo de confirmacion a mi cuenta. Estamos 02 de Marzo y sigo teniendo el problema. El chat en vivo no ayuda casi nada, ya que al final solo me dicen: Ya escale su problema al departamento pertinente y tiene que esperar.

Dear loraark18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I still have the problem and the live chat people only come to tell me that they have escalated my problem to the relevant area and to wait for the email, an email that never arrives.

Have you made any successful withdrawals before?

Yes, I previously made 4 withdrawals which between the 4 was a total of 1900

Could you confirm that you have passed KYC verification?

I registered via FunID, which in the FunID application did ask me for verification, and in my AllySpin account in the verification section it does not ask me to verify (since in FunID I am verified and my account is linked). In AllySpin it says: Your account does not require verification.

Did you accumulate your winnings with or without an active bonus?

All my winnings are real money, I never received any bonus from the casino. Currently I have 2000Pen accumulated and I can't withdraw anything.

Hola, sigo con el problema y los del chat en vivo solo salen decirme que han escalado mi problema al área pertinente y que espere el correo, correo que nunca llega .

Has realizado algún retiro exitoso anteriormente?

Sí, anteriormente realice 4 retiros los cuales entre los 4 fue un total de 1900

?Podrías confirmar que has pasado la verificación KYC?

Yo me registre vía FunID, lo cual en el aplicativo FunID si me pidieron verificación, y en mi cuenta de AllySpin en el apartado verificación no me pide verificar(ya que en FunID estoy verificado y mi cuenta está enlazada). En AllySpin indica: Su cuenta no requiere verificación.

?Acumulaste tus ganancias con o sin bono activo?

Todas mis ganancias son con dinero real, por parte del casino nunca recibí algún bono. Actualmente son 2000Pen lo que tengo acumulado y no puedo retirar nada.

???

Update on my problem, now I have another problem, even though I have a session started, when I want to place a bet it asks me to log in again, I enter my password and the session closes and so on, it creates a never-ending loop, I contact the live chat and all they know how to tell me is: Please wait, I will forward the request to the department. And then it comes back telling me: Your case has been escalated to the relevant department.

Actualizacion de mi problema, ahora tengo otro problema más pesar que tengo una sesión iniciada al momento de querer colocar una apuesta me pide que vuelva iniciar sesion, yo coloco mi contrase?a y se cierra la sesión y asi sucesivamente se hace un bucle de nunca acabar, me comunico con el chat en vivo y solo saben decirme:Por favor espere, reenviaré la solicitud al departamento. Y luego vuelve diciendome: Se a elevado su caso al departamento pertinente.

Thank you for your reply, loraark18. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Furthermore, I am afraid we won't be able to assist you with the problem you described in your last message. Not only can we not help with issues related to sports betting, but also our options to help with technical issues like this are very limited.

Could you please let me know when exactly you made your last successful withdrawal and how many days it took to process?

The last withdrawal was on 02/23 and the transfer was instant, since I transferred it to the FunID application. From FunID I already made another withdrawal process which took 1 day. I must emphasize that they work directly with FunID because for the registration I only linked my FunID account to AllySpin.

What payment method did you choose to withdraw your earnings? Was it the same one you used before?

The method I chose was FunID, it is the same method I used for my first deposit. But I am currently unable to withdraw using any existing method.

Please I need your support I currently have 4000Pen in my account and I want to withdraw it all

?Podrías indicarme cuándo exactamente realizaste el último retiro exitoso y cuántos días tardaron en procesarse?

El último retiro fue el 23/02 y la transferencia fue al instante, ya que lo transferí al aplicativo FunID. Desde FunId ya hice otro proceso de retiro lo cual se tardaron 1 día. Cada recalcar que ellos trabajan directamente con FunID porque para el registro solo enlace mi cuenta de FunID a AllySpin.

Qué método de pago elegiste para retirar tus ganancias? ?Fue el mismo que usaste antes?

El método que elegí fue FunID, es el mismo método con lo cual realice mi primera recarga. Pero actualmente no puedo retirar por ningún tipo de método existente.

Por favor necesito su apoyo actualmente tengo 4000Pen en mi cuenta y deseo retirarlo todo

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hi, I still have the problem.

Could you please inform us about the current status of your withdrawal request?

No withdrawals have been made, even though the advisors tell me they send manual withdrawal requests and that I just need to be patient.

Is it pending or processed in your casino account?

I can't make any kind of withdrawal, I tried to withdraw 60 Pen in a cryptocurrency wallet but the 3 times I requested it they canceled it.

I have sent you all the relevant evidence regarding this case, and I am also sending photos.

Hola, sigo con el problema.

?Podrías informarnos sobre el estado actual de tu solicitud de retiro?

Ningun retiro se ha realizo, a pesar que los asesores me indican que envian solicitudes de retiros manuales y que solo tenga que tener paciencia.

?Está pendiente o procesada en tu cuenta del casino?

No puedo realizar ningun tipo de retiro, intente retirar 60 Pen en alguna billetera de cyrpto pero las 3 veces que solicite lo cancelaron.

Le envié todas las pruebas pertinentes sobre este caso, de igual manera estoy enviando fotos.

Close the case. I already lost the money. Honestly, it leaves me with a bad taste in my mouth. I got tired of the casino ignoring me, which caused frustration and disinterest in that money. The advisors don't solve anything. I RECOMMEND ALL USERS NOT TO DEPOSIT THEIR MONEY IN ANY OF THE CASINOS LINKED TO FUNID. It's a total scam; they limit your account too much.

Casinos such as: Legisno, AllySpin, Malina, Rtber, 365Sings, among many others.

Cierren el caso el dinero ya lo perdí, la verdad que me llevo un mal sabor de boca. Me aburrí de que no me hicieran caso los del casino, algo que causó frustración y desinterés hacia ese dinero. Los asesores que no resuelve nada. RECOMIENDO A TODO USUARIO QUE NO INGRESEN SU DINERO EN NINGUNO DE LOS CASINOS VINCULADOS CON FunID es una estafa total, te limitan demasiado la cuenta.

Casinos como: Legisno,AllySpin,Malina,Rtber,365Sings, entre muchos.

I am sorry to hear that. I will now close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.