Waiting for several widrawls for almost two weeks now. Support doesn't answer to emails. Customer service saying same every day,dont worry,dont worry.

Dear Mortar81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Are you able to log into your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yesi have made widrawal in past from this casino. Kyc havent asked. Not now,not before with first widrawal in past. I won money without bonus. Im able to log in.

I havent heard from casino guru for while now. Whats going on?

Thank you for your patience, Mortar81.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

If your issue persists, please share your recent communication with the casino regarding the issue and share screenshots of your withdrawal requests with the status visible.

Send emails or chat transcripts to my email at [email protected], or post screenshots here

I apologize for the inconvenience.

I did answer you guys. I send email. Waiting for your response

Thanks for your reply and email.

Please share your recent correspondence with the casino support regarding the delays and cancellations of your withdrawals so we may review the situation.

Send this information to my email at [email protected]

I apologize for the inconvenience.

I send you an email. Just saying,its been 5 weeks since im trying to finnaly get my 500 eur.

Thank you very much, Mortar81, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Mortar81,

We apologize for the delay.

I am happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

There are currently no more pending withdrawals in your account.

If you have any more questions, please let us know.

Best Regards,

AllySpin Casino Team

Hello, all.

My name is Romi, and I will be taking care of this case.

Thank you, AllySpin Casino, for this update.

Dear Mortar81,

Please inform us about your withdrawal whenever you receive it.

Thank you in advance.

Respectfully,

Romi

I did inform casino guru over a week ago that i finally recived widrawal after 6 weeks waiting.

Thank you, Mortar81, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

www.kpvfaw.com