I am still waiting for my withdrawal to be processed after 3 days,I’m not happy with this site and won’t be using it again,I just want my money that’s owed then I can close the account

Dear Julie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristína

I’ve never known any casino sites that take this long to pay you

Julie, each casino is different and unfortunately, some of them take longer time to process the transaction. Could you, please, let us know, if there is anything new regarding this case?

Dear Julie,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply or update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.