The player from Spain faces difficulties with cashing out from the casino, as they require him to use the same credit card but suggest using an IBAN instead. After several attempts to provide the correct IBAN, he is told to go back to using his card.
AvoCasino - Player is experiencing withdrawal delays.
AvoCasino
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7.5
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Opened
Current status
Waiting for player to reply
1d 10h 12m 59s
Case summary
5 days ago
Public
Visitor
Public
6 days ago
Translation
They tell me I have to use the same credit card to withdraw money and there's a limit of 500 per day. I enter my card number, and they tell me it's better with an IBAN. I enter my IBAN, and they tell me I entered it incorrectly without the ES. After a day, they tell me everything is correct and now they tell me to use my card.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 days ago
Dear Jafy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do you currently have any pending withdrawals?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Jafy has 1d 10h 12m 59s to reply
