I requested 2 withdrawals of 500 euros, the first on May 26th and the second on May 27th, today on June 13th I have not received anything, I contact bankonbet and they tell me that everything is fine, but not even a shadow of the money

Dear Ivo1976365,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello, I have already received withdrawals in the past, I am verified and I have not used bonuses

Good morning, you brought me luck, both withdrawals have been processed, now I'm waiting for the last 865 euros and then I won't have to deal with bankon bet anymore, also because my bets are limited to 1 euro????

I'm glad to hear that you’ve received two of your withdrawals. Could you please specify the current status of your last withdrawal request?

Also, is there any real-money balance remaining in your account?

Has the casino limited only your sports betting section, or are your betting limits applied to the casino games as well?

Good evening, yes in addition to the 2 old withdrawals I received another one of 500, fortunately only 365 euros remain on bankon bet. I don't know if the casino has also limited my casino games because I don't play there, all sports bets are limited including live ones

Thank you for your response. Have you received any updates regarding your last withdrawal request of 365€?

They still haven't given me the 365 euros since June 14th, and they also asked me to verify the account

Thank you for the update. Have you uploaded the requested identity documents to the casino for verification? If so, when exactly did you send the last of your documents to the casino? Have any of the requested documents been checked by the relevant department and verified?