Dear eikka123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• When did you create your casino account, and when was it closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi. They offered me an exclusive deposit bonus at Spostilla, so I'm an old player and made an account with them before. I only played slots with the bonus and finally got through the wagering. I checked the bonus terms and conditions and followed the rules. I have screenshots of the winnings and after the wagering has gone through. My account was closed on 27.06.2025 They claim that I have violated the terms of use 9.1 live chat does not give me any more specific information. They say that the decision is permanent.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.