Once again here casino guru but this time it's a bit different,totally not normal responses by them confused responses without telling me the truth about my withdrawal today is the 3rd working day after the day of my request already their timeline passed on.

they didnt asked from me any type of document in order to verify my acc. i will also provide with screenshots every conversation with them

please be fast this time cause i need those money

P.S I submitted a new complaint because in the old one I couldn't make a new reply or even upload a screenshot that's why I opened a new complaint

Dear loulouper67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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Update V1: Today is the 4th working day and I haven't still received my money yet I am waiting an answer from them here on forum

MAKING CIRCLES AGAIN AND AGAIN

Miss Dominika and casino guru representives with all the respect the only thing that would finish all this tragic is to invite them here to give me an explanation.

Since their payment timeline is 1-3 working days and they already surpassed without paying me out, i think you should call them.

I have tried today to contact with them several times with emails letting them know about my complaint thread here at casino guru they dont even care to answer me anymore on the emails.

I cannot understand how it's possible with a total amount of 50 plus complaint threads against this casino is still high ranked by you. before i make my withdrawal i thought im gonna get paid like usual without problems this time, but those casinos cannot make any difference among them.

So please miss dominika invite them to give me an explain about their already delayed payment timeline.

I'm getting sick of this everytime when im making a withdrawal request i have to be always ready to secure my money by them, i cannot stay calm and just wait my money on their timeline cause they always dont pay on their timeline.

Please Miss Dominika finish this tragic thing.

With all the respect,

Athanasios p.

FINALLY THEY ANSWER BUT THEY DIDNT TOLD ME ANYTHING NEW

JUST THAT THERE IS AN UNUSUAL DELAY ON MY REQUEST AND I WILL RECEIVE MY MONEY SOON SOMETHING THAT IM READING THE LAST 3 DAYS.

MISS DOMINIKA CAN YOU TAKE ON CHARGE?

Update V2 : my withdrawal as they said NOT ME their words :

my withdrawal currently experiencing an unexpected delay....

Miss dominika could you assist the whole situation please? i need those money i didnt made the complaint for fun..... TODAY IS THE FIFTH DAY FROM THE DAY OF MY WITHDRAWAL REQUEST 5 DAYS NOW.... AND NO MONEY

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear loulouper67,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika