Two months ago they announced that they had closed all accounts in Bangladesh.I had money in my account. They took my bank account number for withdrawal for two months. They are not sending money to my bank in any way.They have been harassing me for two months and somehow they are not sending money to my bank.

I am constantly contacting them and they are telling me it is taking one to five days and they are repeatedly taking reviews on my account.

Dear mdmizan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds. To better understand your situation and help address your concerns, could you please provide us with the following information?

• What date did you first request the withdrawal of your funds?
• When exactly did the casino close your account?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?
• What types of games did you play? Were they slots, live casino games, or did you bet on sports only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

*bet365 announces account closures on March 31st.

*I have been trying to withdraw since March but they have repeatedly failed to give me the money in the bank.

*I have been trying to withdraw since March but they have repeatedly failed to give me the money in the bank.

*Once I try to withdraw it, it takes 10 days and then they try to withdraw it again, they are wasting my days like this.

*My account is fully verified.

*I have told them many times that since you are repeatedly failing to withdraw money from the bank, you can pay me in another way, but only through the astropay, Neteller ,skrill and visa debit card

*I have withdrawn money from them to my astropay account many times.

* I used to play sports more.

* I have never used a VPN.

You tell me, will it take me two months to pay this money?

* I have been trying to withdraw money from my bank account for two months and they have failed me every time. They have wasted my two months of time.

*I asked them to pay through other payment methods many times and they didn't listen to me at all.

*They just give me bank withdrawals and give me money and wasted my two months of time.

* I have tried to withdraw money many times in the past two months and they have repeatedly failed to deposit the money into the bank.

*I have contacted our bank many times and they said no such transaction has been registered in their system and they have not sent any money.

Dear mdmizan,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Therefore, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue.

I would recommend you complete the casino dispute and complaints process outlined here:

https://help.bet365.com/en/complaints-procedure by contacting eCogra and if not successful, Malta Gaming Authority

Feel free to take advantage of our resources on the topic:

http://www.kpvfaw.com/licensing-authorities/malta-license Malta gaming authority introduction and contact information

http://www.kpvfaw.com/submitting-complaints-to-regulators Our guide on how to proceed when contacting regulators with a complaint.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Best regards

Veronika