The player from Greece won 211€ but requested a withdrawal 5 days ago, only to find out today that the casino has stopped operating. Although customer service assures him he will receive his winnings, he questions how to trust this information with no prior notification about the closure.
BetAlice Casino - Player's casino has closed after withdrawal request.
BetAlice Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
BetAlice Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 3h 29m 41s
Case summary
20 hours ago
Public
Apprentice
Public
21 hours ago
Translation
I played at the casino and won 211€, I requested a withdrawal 5 days ago. Today I contacted customer service and they told me that the casino has stopped operating but I will receive my money. How can I trust that I will receive my winnings from a casino that has stopped operating? They also did not inform me that the casino was closed by any email and they told me today when I sent to see what is happening with my withdrawal
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
20 hours ago
Hello
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you currently have access to your casino account?
- Which games did you focus on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Thank you for your patience, and stay safe.
Public
Apprentice
Public
20 hours ago
Translation
When I log in from Google it says that my account is under review and I can't log in. When I log in from safari I log in to the casino normally because I haven't been logged out, but it doesn't let me enter the games. No I didn't play with bonus money, I only played slots I didn't play live casino
Automatic translation:
Casino Guru is examining the case
