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HomeComplaintsBetbarter Casino - Player's deposit is rejected.

Betbarter Casino - Player's deposit is rejected.

Amount: 70 USDC

Betbarter Casino
Safety Index:High
Submitted: 18 Apr 2025 | Resolved : 21 Apr 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 month ago

The player from India faced issues depositing 70 USDT via the Tron network, which the system rejected. Despite submitting the payment form with the transaction hash, he received no response, and the support team requested information irrelevant to crypto transactions. The issue was resolved as the funds were credited to his account after the complaint was submitted. The Complaints Team marked the complaint as 'resolved' and appreciated his cooperation.

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1 month ago

i have depopsited 70 usdt via tron network and the system said its rejected.


i have filled out there payment form in which i have provided TXN hash and they simply donot reply


they keep asking for UTR which is valid for google pay


it seems support has no idea how crypto works

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1 month ago

Dear nilaychatterjee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit via this payment method in this casino?
  • Did you deposit an option in your casino account? Are you sure you used the correct address to process the deposit?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina


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1 month ago

They have put the money in my account now. thank you so much


this was not my first dep i am regular here

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1 month ago

Dear nilaychatterjee,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

www.kpvfaw.com

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