Hyv? nilaychatterjee,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Haluan varoittaa sinua, ett? jos talletuksesi ei ole koskaan hyvitetty kasinotilillesi, voit vain ottaa yhteytt? maksupalveluntarjoajaasi. Heid?n on tutkittava, mutta muistakaa, ett? se on pitk? prosessi, joka kest?? noin kuukauden. N?iss? tapauksissa kasinolla on k?det sidottu. Sill? v?lin suosittelen vahvasti, ett? et talleta enemp?? varoja ennen kuin ongelma on ratkaistu. Jos rahat katoavat tapahtuman aikana, kest?? jonkin aikaa, ennen kuin ne hyvitet??n kasinotilillesi.
- Voisitteko kertoa, oliko t?m? ensimm?inen talletuksesi t?ll? maksutavalla t?ll? kasinolla?
- Talletitko vaihtoehdon kasinotilillesi? Oletko varma, ett? k?ytit oikeaa osoitetta talletuksen k?sittelyyn?
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman. Kiitos jo etuk?teen vastauksestasi.
Yst?v?llisin terveisin,
Kristina
Dear nilaychatterjee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit via this payment method in this casino?
- Did you deposit an option in your casino account? Are you sure you used the correct address to process the deposit?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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