The player is complaining he didn’t receive a No Deposit bonus, which was supposed to be added after verification. We rejected the complaint because the player didn't respond to our messages and questions.
Betchaser Casino - Player didn’t receive a No Deposit bonus.
Amount: €10
Betchaser Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Dennis
Unregistered user
Public
4 years ago
Translation
A no deposit bonus of € 10 is promised if your account is verified. My account has been verified for 2 days and still no bonus is credited even after several inquiries. Nobody from support can give me information. Always say only you work as quickly as possible ... a cheek
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Dennis ,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you filed this complaint yesterday, could you please confirm the bonus still hasn’t been credited?
Also, could you please forward any relevant communication between you and the casino to [email protected]? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Dennis,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
