The player from Germany has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected this complaint as it was sports betting related.
BetiBet Casino - Player’s withdrawal has been delayed.
Amount: €2,400
BetiBet Casino
Safety Index:Very highSafety Index
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9.6
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Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
For more than 30 days I have been hearing the standard answer that I should wait, nothing has been paid out for more than 30 days. I can not do anything. I always get standard answers
Automatic translation:
Public
Head of Complaint Resolution Center
Public
2 years ago
Dear schittko91,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Were your winnings accumulated with or without an active bonus, please?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good morning,
Yes, exactly, it's just that nothing has happened since September 8th. They always put me off saying I should wait a bit and additional checks would have to be made
I didn't choose a bonus and my account was already successfully verified on 10 09 according to the casino. I do not know why. Always the stupid standard statements that there is nothing new
Automatic translation:
Public
Public
2 years ago
Translation
I didn't take a bonus and only bet on sports betting
Automatic translation:
Public
Head of Complaint Resolution Center
Public
2 years ago
Thank you, schittko91, for the update. As you might know, our forum www.kpvfaw.com, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is [email protected]. Please let me know how you'd like to proceed.
Public
Head of Complaint Resolution Center
Public
2 years ago
Thank you very much, schittko91 , for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
